Refund Policy

Our Refund Guarantee

Your satisfaction is our ultimate priority. At Pink Palm Puff, we stand firmly behind the quality of every product we sell. If, for any reason, you are not completely delighted with your purchase, we offer a straightforward, customer-friendly refund process. You have 60 days from the date of delivery to decide whether to keep or return your items. This extended window reflects our confidence in our products and our unwavering commitment to your peace of mind.

Refund Process and Timeline

Once your returned package arrives at our returns center and passes our quality inspection, we will initiate your refund without delay. The refund will be credited back to your original payment method. The actual time it takes for the funds to appear in your account depends on your bank or payment provider's processing schedule. We guarantee to issue the refund within 5 to 10 business days after our inspection is complete. You can always track the progress of your return by contacting our support team at tommybahamausshop.com—we are happy to provide real-time updates.

Return Conditions and Free Returns

To ensure smooth processing, returned items must be in their original, unworn, unwashed, and unaltered condition, with all tags, labels, and original packaging intact. We offer free returns for all eligible items when you use our designated return shipping method. Please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and the correct return address. For returns due to personal preference (such as fit or color), please note that original shipping fees (if any) are non-refundable; however, since we currently offer free shipping on all orders, this does not apply.

Defective or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery with clear photographic evidence. Upon verification, we will take full responsibility—offering a complete refund or a replacement at no extra cost, including all return shipping fees. For non-quality returns, we reserve the right to assess the item's condition (e.g., odors, cosmetic stains) and may decline the refund if the product shows signs of use that affect its resale value.